Go to Dashboard → Billing to see your current plan and invoices.
- Update your payment method or download invoices from Billing; it opens Stripe's secure billing portal.
- Failed payment: update your payment method in Billing to keep your account active.
- Cancel Premium: choose Cancel subscription. Premium continues until the end of the period you've paid for, then your profile stays live on the Free plan. Premium features pause until you subscribe again. We don't delete your data.
Standard is a one-off payment, so there's nothing to cancel.
Refunds
If you ask within 14 days of a subscription charge and haven't used Premium features in that time, we refund the unused part. For a Standard payment, contact us within 14 days.
Still stuck?
Jema, our assistant, can walk you through it, or pass you to the team.