Help centre

How can we help?

Guides for every part of Jema, from your first tap to taking bookings and payments.

Or — it knows every corner of the dashboard.

Popular guides

Activate your NFC card

Enter the code from your pack and the card opens your profile straight away.

Change your profile photo or cover image

Upload a new avatar (up to 5 MB) or cover (up to 8 MB).

Connect Stripe to take payments

Stripe Express setup, fees and payouts.

Set up bookings

Opening hours, appointment timing, notice and days off.

Free, Standard and Premium compared

Buy a card once, upgrade to Premium when you're ready.

Manage your cards and smart tags

Choose what each item opens, see taps, switch it off or report it lost.

Create your profile and activate your card.

Details, photos, links, look and QR code.

Pages, templates and your own domain.

Stripe, services, payment links and your shop.

Opening hours, reminders, texts and client changes.

Activate, redirect, switch off and reorder.

Branded cards and a workspace for your team.

What each plan includes, upgrading and cancelling.

Dispatch times, tracking, returns and refunds.

Sign-in, analytics, leads and your data.

Looking for orders, returns or privacy? The FAQ has 55 short answers.

Instant answers, day or night. If it can't help, it passes you to the team.

Email hellojemacards@ipaha.co.uk or use the contact form. We reply within 1 business day.