Every booking email has a View your booking link. Under Changes by clients in Bookings → Settings, choose what clients can do there:
- Clients can cancel: the time becomes free again for others.
- Clients can pick a new time: from your free times, following your booking rules.
- No online changes closer than a set number of hours before the appointment.
You're told about every change. Clients who want to change something closer to the time are asked to contact you.
For clients
If you booked with someone on Jema, open the "View your booking" link in your email to see, cancel or move your appointment, or add it to your calendar. To ask anything else, reply to the booking email to reach the business directly.
Still stuck?
Jema, our assistant, can walk you through it, or pass you to the team.