Clients always get an email when they book, when you confirm or cancel, and when anything changes, with a calendar invite (Google, Outlook or Apple).
In Bookings → Settings you can turn on:
- Email me about new bookings, including Confirm and Decline buttons so you can answer from your phone.
- Text clients: confirmations, changes, cancellations and reminders, for clients who give a mobile number.
- Text me about new bookings, to your mobile number.
- Texts come from: up to 11 letters or numbers shown instead of a phone number (UK and Ireland). Clients can't reply to texts, so they reply to your emails.
- Reminder email and reminder text, sent automatically before confirmed bookings.
- Thank-you email a few hours after the appointment, with a "Book again" button.
Premium includes a monthly allowance of texts; the settings page shows how many you've used this month. After that, emails still go out.
Send a reminder yourself
Open any booking in Dashboard → Bookings and choose Send reminder.
Still stuck?
Jema, our assistant, can walk you through it, or pass you to the team.