Try these in order:
- Tap the right spot. Touch the card to the top of an iPhone, or the middle of the back of most Android phones, and hold it for a second.
- Check NFC is on (Android: Settings → Connections → NFC). Older iPhones (7 to X) need the NFC reader in Control Centre.
- Remove thick, metal or magnetic phone cases.
- Check it's activated in Dashboard → Cards & tags. A card that's "Not activated yet", "Switched off" or "Reported lost" won't open your profile.
- Check where it points. Open the item and make sure a destination is set.
- Try the QR code on the card. If that works but taps don't, the chip may be damaged.
If it's still not working, contact us with your order number and we'll help or replace a faulty card.
Still stuck?
Jema, our assistant, can walk you through it, or pass you to the team.